If you are not satisfied with your flower shipment, please call Macarena Farms IMMEDIATELY after opening your boxes at +1 646-201-9507 AND email us on firstname.lastname@example.org.
All complaints must be communicated verbally, over the phone and accompanied with digital pictures indicating the number of flowers in question within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted.
In order to process your claim, we will request digital pictures for quality inspection and a video of damaged flowers. We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season and depending on many other factors.
It is the customer's responsibility to properly care for flowers. Macarena Farms is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care.